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Questions, feedback, or need a hand getting set up? We’re here to help you move faster with Supportly.

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Whether you’re exploring Supportly or already using it, our team is ready to help. Reach out with questions, feedback, or anything that’s blocking your workflow.

We usually reply within one business day.

FAQ's

Got Questions? We have answers

Everything you need to know about how the product works, how the AI handles conversations, and how your team stays in control—answered in one place.

[01]

How does the AI chat work?

The AI is trained on your knowledge base, FAQs, and product documentation to answer customer questions accurately and instantly.

[02]

Can I step in and chat with customers manually?

[03]

What channels does the inbox support?

[04]

How do I train the AI assistant?

[05]

Is the chat widget customizable?

[06]

Will this replace my support team?

[01]

How does the AI chat work?

The AI is trained on your knowledge base, FAQs, and product documentation to answer customer questions accurately and instantly.

[02]

Can I step in and chat with customers manually?

[03]

What channels does the inbox support?

[04]

How do I train the AI assistant?

[05]

Is the chat widget customizable?

[06]

Will this replace my support team?

[01]

How does the AI chat work?

The AI is trained on your knowledge base, FAQs, and product documentation to answer customer questions accurately and instantly.

[02]

Can I step in and chat with customers manually?

[03]

What channels does the inbox support?

[04]

How do I train the AI assistant?

[05]

Is the chat widget customizable?

[06]