Privacy policy
Supportly (“we”, “our”, or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website, product, and services.
By using Supportly, you agree to the collection and use of information in accordance with this policy.
Jan 1, 2026
Information We Collect
We collect information to provide and improve our services.
Information You Provide
Name and email address
Company information
Messages, documents, and files uploaded to train your AI assistant
Support conversations and interactions
Automatically Collected Information
IP address and device information
Browser type and usage data
Pages visited and actions taken
How We Use Your Information
We use your information to:
Provide and operate Supportly
Train and improve AI responses based on your uploaded content
Communicate with you about updates or support
Improve performance, reliability, and security
We do not sell your personal data.
AI & Uploaded Content
Files and data uploaded to Supportly are used only to:
Train your AI assistant
Provide customer support functionality
Your data remains yours. We do not use your content to train models for other customers.
Data Storage & Security
We take reasonable technical and organizational measures to protect your data. While no system is 100% secure, we work to safeguard your information against unauthorized access.
Third-Party Services
Supportly may use trusted third-party services for:
Hosting and infrastructure
Analytics
Payment processing
These providers only access data necessary to perform their services.
Your Rights
Depending on your location, you may have the right to:
Access your personal data
Request correction or deletion
Withdraw consent
You can contact us at support@supportly.ai to make a request.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page.
Contact Us
If you have questions about this Privacy Policy, contact us at:
support@supportly.ai