How to Train an AI Support Chatbot Using Your Existing Docs

Training an AI support chatbot doesn’t require starting from scratch. Most teams already have the content they need in the form of FAQs, help center articles, and internal documentation.

By uploading or connecting these resources, AI can learn how your product works and provide accurate answers to customers. The key is keeping your documentation clear, up to date, and well-structured.

A well-trained AI chatbot only answers questions based on approved sources. If it encounters something outside its knowledge, it can ask clarifying questions or escalate to a human agent.

This approach ensures accuracy while still delivering instant support.